Shipping, Returns, Exchanges and FAQs

What is my shipping cost?

Mo.be store offers a dynamic shipping rate. This means we charge based on the weight of your item(s) ordered. All rates are calculated upon checkout based on the weight of the item(s). We have stocks in multiple warehouses around the world and depending on the availability, the item you order will be shipped from the one closes to you. 

For a limited time only, mobestore is offering free shipping on all orders to the United States and worldwide. If you have any questions or are facing any trouble placing your order, please contact us via live chat or drop us an email at sales@mobestore.com 

 

On average, orders can take 2-5 business days from the date of purchase to process and sent to the courier company. Depending on your region, shipping time can take a further 2-12 days which means the fastest you will get your products will be 5 days and the longest it will take will 17 - 20 days, however please expect delays due to COVID-19 as we are working with safety measures in place. As soon as you have placed your order, you will receive a confirmation email stating your order is being processed. Once your order has been processed by the nearest warehouse, you will receive another email with the tracking number and the expected date of arrival. Please note that shipping times may vary due to availability and location of the products. Please allow extra time for processing and shipping during peak holiday seasons. Customer service during weekends may be interrupted due to coronavirus.  

       Customs and Taxes?

Mo.be store is not liable for any custom fees in your country or holding time. Customers take the sole responsibility for any applicable customs fees, taxes and duties. Please note that Mo.be store is not liable for any delays caused by incorrect shipping information provided by you.  

Can I cancel my order? 

Ïf your order has not started processing yet, you can cancel your order. Once an order has started processing, our system automatically generates shipping labels and invoices which means your order will be shipped and so the order cannot be cancelled.

Can I change items in my order?

Before your order has started processing, there is a short window to allow you to change your order, however, once processing has started, you cannot change your order to avoid disruption in service. 

Where is my order? 

Please check the estimated delivery date provided in your order confirmation. Depending on your region, delivery dates may vary between 2-12 working days (or more) after shipping. 

You will be able to track the progress of your delivery from the tracking number sent to the email provided at checkout. Once the order progress shows as ‘Shipped’ please allow between 2 working days and your tracking order should show you an estimated date for delivery.  

If you have not yet received your package and your tracking information sates it is delivered, There may be cases where the delivery was made, but the package was left in an unexpected location at the address provided. Please reach out to the carrier and enquire if any additional details were left by the delivery person.

For example, “Left under the table on the back porch." Please note, if the address provided to us upon checkout is the same as the one shipped to; it is the carriers responsibility to deliver it to you. Mo.be is not responsible for any lost or stolen packages and we advise you to contact your local post office. Should the item be returned to us by the carrier due to an incomplete/incorrect address, reattempts to ship will be made but, in the end, we will charge you shipping or full value upon our discretion. 
 
Please note that Mo.be does not hold, nor accept responsibility for items that the carrier reports as delivered. Mo.be is not liable to issue refunds or credit on packages that are confirmed as delivered by the carrier. 

1. Wrong Address 
   If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). 
2. Unclaimed 
   Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
3. Email us
    If you still have not received your order and your delivery date has surpassed, please contact our Customer Service team on info@mobestore.com with your Full Name, Order Number and query.  

 

RETURNS & EXCHANGE 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mobestore.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mobestore.com.

Please contact info@mobestore.com before returning any products. All intimate wear such as leggings and sports bras are FINAL SALE and we are unable to process any returns for any reason due to COVID-19, until further notice.

Replacements will only be made if the product received is damaged or defected from our end.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The customer is responsible for the shipping costs of the returns and must be able to provide proof of shipment in case it is necessary (lost, stolen, ...).

Damaged Product 

At Mo.be, we pride ourselves on unparalleled product quality however, if your item is damaged or defected, we will take full responsibility and provide a free replacement. please share via email (info@mobestore.com) a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you. Please be sure to file your problem no later than 5 days from delivery.   

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Once returned and after the merchandise has been verified (no wear), we will send you a code for the value of the merchandise (valid on all mobestore.com products). The customer is responsible for the shipping costs of the returns and must be able to provide proof of shipment in case it is necessary (lost, stolen, etc).

If you are unable to find answers for your questions, please feel free to reach us at info@mobestore.com